Buyer FAQs

Complimentary Art Advisory

1. What is Gumball Gallery's art advisory service?

Gumball Gallery’s complimentary art advisory service is designed to help individuals and professionals find the perfect pieces of art for their needs. Whether you're transforming your home, refreshing your office, or curating for a client, we’re here to provide tailored recommendations that fit your vision. We’re also happy to answer any questions you may have about the art, the artists, or anything else - ensuring you feel confident and inspired to choose the perfect pieces for your needs.

2. Who can benefit from this service?

This service is ideal for homeowners, renters, interior designers, and businesses looking to elevate their spaces with unique and curated art.

3. How does the consultation process work?

Simply email us at advising@gumballgallery.com. We’ll learn about your space, style, budget, and preferences, and then connect you with one of our experienced art advisors for tailored recommendations.

4. How much does it cost?

The service is completely free, and there’s no obligation to purchase any of the art we recommend.

Orders, Local Delivery & Shipping

1. How long will it take to receive my order?

The time to receive your order depends on several factors, including the location and pickup availability of the artwork, your delivery or shipping address, and any unique packaging requirements specific to the piece.

  • Local Deliveries (San Francisco Bay Area): Deliveries within the San Francisco Bay Area typically take 2 to 9 days. While we don’t offer tracking for these deliveries, we will provide regular email updates on the expected arrival time.
  • Shipments (Outside the San Francisco Bay Area): Orders requiring shipping will be dispatched within 2 to 9 days, depending on the artwork’s pickup availability and packaging needs. Once shipped, you’ll receive a tracking ID to follow your order in transit. Transit times vary based on your location, so the total delivery time will be 2 to 9 days plus transit time.

2. How can I track my order?

For orders requiring shipment, tracking information will be shared via email once your order has been shipped. You’ll receive a tracking ID, allowing you to follow your artwork’s journey in real-time. If you don't see your tracking information or have any questions, feel free to reach out to us at support@gumballgallery.com, and we’ll be happy to assist.

3. Do you ship internationally?

No, we only ship within the United States.

4. Is my address eligible for free local delivery?

If you are within 50 miles of San Francisco, free local delivery will appear as an option during checkout. If you believe your address should be eligible but aren't seeing this option, please contact us at support@gumballgallery.com, and we'll be happy to assist.

5. Can I expedite my order?

We’ll always do our best to get your order to you as quickly as possible. However, we currently don't offer expedited delivery or shipping. Coordinating pick-up from the artist, custom packaging, and managing shipping logistics takes time to ensure your artwork arrives safely.

6. What should I do if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact us at support@gumballgallery.com as soon as possible. Here’s what to do:

  • For lost packages: If your package hasn’t arrived within the expected delivery timeframe and tracking shows no updates, reach out to us. We’ll work with the shipping carrier to locate your order or arrange a replacement or refund if necessary.
  • For damaged packages: If your artwork arrives damaged, please take photos of both the damaged artwork and the packaging. Contact us within 3 days of receiving the package, and we’ll assist with filing a claim and provide options for a replacement, refund, or repair where possible.

We are committed to ensuring your artwork arrives safely and will work to resolve any issues promptly.

7. Can I view the artwork in person before purchasing?

Yes, for select artists and artwork, we offer buyers the opportunity to schedule studio visits. If a piece is available for in-person viewing, you’ll find a link beneath the "Add to Cart" button on the artwork detail page to schedule a studio visit with the artist. If this option isn’t available but you are still interested in viewing a piece in person, please contact us at info@gumballgallery.com to inquire and coordinate a visit.

There may also be opportunities to see some of the artwork at our Bay Area pop-up exhibits, which we organize periodically. To stay informed about upcoming events, keep an eye on our announcements or reach out to us at info@gumballgallery.com for more details.

We understand the importance of feeling confident in your art purchase. That’s why we offer a generous 10-day return policy. If the artwork doesn’t meet your expectations, you can initiate a return within that time frame. Please refer to our detailed return policy for more information.

Returns, Refunds & Cancellations

1. What is your return policy?

We are committed to ensuring you love the artwork you purchase from us. If you're not fully satisfied, you can request a return and refund within 10 days of receiving your order by contacting us at support@gumballgallery.com.

  • For local deliveries (San Francisco Bay Area): We will coordinate a free pick-up of the artwork. Once we receive the artwork in its original condition, we will refund your total purchase price.
  • For shipped orders (Outside the San Francisco Bay Area): After contacting us, we will provide return instructions specific to your order. The artwork must be returned in its original condition and packaging. You will be responsible for the return shipping costs. Once we receive the artwork in its original condition, we will refund your total purchase price, minus the original shipping cost.

2. What if the artwork doesn't look exactly as I expected?

We make every effort to represent the artwork as accurately as possible through high-quality images and detailed descriptions. However, we understand that seeing art in person can sometimes differ from viewing it on screen due to variations in screen settings and lighting.

If the artwork doesn’t meet your expectations for any reason, you can initiate a return within 10 days of receiving your order. Simply contact us at support@gumballgallery.com, and we’ll guide you through the return process. Please refer to our return policy for full details.

Your satisfaction is our top priority, and we’re committed to ensuring you love the art you purchase.

3. Can I cancel my order after placing it?

Yes, if you’ve changed your mind, please contact us at support@gumballgallery.com as soon as possible. We’ll do our best to cancel your order and provide a full refund before it has been locally delivered or shipped. However, once the artwork is in transit, cancellations may no longer be possible. In such cases, our return policy will apply.

4. Can I modify my order after placing it?

Yes, if you'd like to modify your order before it has been shipped or delivered, please contact us at support@gumballgallery.com as soon as possible. We’ll do our best to accommodate your request. Please note that changes to the shipping or local delivery address may incur additional costs.

Artwork Details & Framing

1. Do you sell artwork with mats or frames?

Yes, many pieces are sold with mats or frames included. Framing and matting details are provided on each artwork’s detail page. The price listed is all-inclusive, meaning there are no additional costs if a mat or frame is included.

2. Do you offer framing services for unframed pieces?

While we don’t currently offer framing services, most of our pieces are "Ready to Hang," meaning they can be displayed immediately upon arrival, even if unframed.

In some cases, we may offer the option to purchase artwork with mattes or frames. If this is available, it will be noted on the artwork detail page. For inquiries about framing options and pricing, please contact us at info@gumballgallery.com.

For custom framing needs, we recommend the following local framers:

3. What does "Ready to Hang" mean?

"Ready to Hang" means the artwork is fully prepared for display upon arrival, whether it's framed or unframed. An unframed canvas, for example, is considered "Ready to Hang" if it has been stretched over a sturdy internal frame, allowing it to be hung directly on your wall without any additional preparation. Each artwork’s details page will indicate if it is ready to hang, and you can also use this feature to filter artworks during your search.

Miscellaneous

1. How does Gumball Gallery select the art and artists?

At Gumball Gallery, we carefully curate a selection of original, hangable art from emerging Bay Area artists. Our focus is on pieces that blend creativity with broad appeal, ensuring that each work is something our collectors would be proud to display in their homes or offices. We prioritize quality, craftsmanship, and unique artistic voices that resonate with both new and experienced collectors.

2. Can I commission a custom piece from an artist?

If you’re interested in commissioning a custom piece, we’d be happy to explore this option with you! While Gumball Gallery doesn't currently facilitate commission transactions directly, we can help connect you with the artist to discuss your ideas. If the artist is open to commissions, we’ll make an introduction so you can coordinate directly. Please contact us at info@gumballgallery.com to start the conversation.

3. How can I verify the authenticity of the artwork? Will I receive a certificate of authenticity?

At Gumball Gallery, we work directly with artists to ensure the authenticity of every piece we sell. For added peace of mind, we offer a Certificate of Authenticity (COA) for select artworks. This certificate verifies that the artwork is authentic and includes important details such as the artist’s name, the title of the piece, and the date of creation.

4. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express (AMEX), Diners Club, and Discover.

In addition to card payments, we also accept all major digital wallets, including Apple Pay and Google Pay, ensuring a seamless checkout experience.